Privacy Policy

At Trent Plastics Fabrications Ltd, we are committed to safeguarding and preserving the privacy of our visitors and customers. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our services and website.

1. Information We Collect

We may collect and process the following information about you:

  • Identity Data: Your name, title, and contact information such as your email address and phone number.
  • Transaction Data: Details about payments to and from you and other details of products or services you purchase from us.
  • Technical Data: Information like your IP address, browser type, and device information for the purpose of improving our website experience.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
  • Financial Data: Bank account and payment card details when you place an order through our website.

2. How We Use Your Information

We may use the information we collect from you in the following ways:

  • To process and deliver your orders.
  • To manage payments and refunds.
  • To send you notifications and updates about your orders.
  • To respond to queries or complaints.
  • To provide information on relevant promotions, products, or services (if consented).
  • To improve our website functionality and customer experience.
  • To comply with legal obligations.

3. Legal Basis for Processing

We process your data based on the following legal grounds:

  • Contractual Obligation: To fulfill the contract of sale and services between us.
  • Legal Compliance: To comply with legal obligations such as record-keeping for tax purposes.
  • Legitimate Interests: To improve customer experience and manage queries.
  • Consent: For marketing purposes, where consent is provided.

4. Marketing Communications

We will only send you marketing communications if you have opted-in to receive them. You can opt-out at any time by clicking the unsubscribe link in our emails or contacting us at sales@trentplastics.co.uk.

5. Sharing Your Information

We may share your personal data with third-party service provid